GENERAL TERMS AND CONDITIONS FOR THE ORDERS
All prices include the value-added tax. We reserve the right to change prices without prior notice. The cancellation of an order after the dispatch can not be accepted. Goods are not sold on a sale or redemption basis.
Full payment for the order and delivery costs is obligatory prior to shipment. International orders are paid via PayPal.
Once we receive your order our sales manager will issue you the PayPal payment link within 12 hours (kindly note we're in the GMT +3 time zone area). When you place your order on the weekend, your order will be processed on the first working day (Monday).
It is our goal to ship goods within 48 hours from the date of the order payment. Please allow 8-20 business days for delivery (varies by country, you can get more details by clicking here) by Express Mail Service with the registered tracking number. Delivery dates can not be guaranteed because delays are due to circumstances beyond our control.
Any order re-dispatched due to rejection or undeliverable shipping will add the original freight charge to the due amount to cover our administrative costs and additional transportation costs. Neither PROFMIX RU nor their nominated carrier will accept claims for damages due to late delivery.
Claims arising from damage to goods in transit must be brought to the attention of PROFMIX RU in writing within 3 days of receipt of goods. Claims made outside this time limit will not be accepted.
Please note, the Company reserves the right to refuse all returns.